Interview by Adeline Jacob from SmartCities, translation by itrust consulting.
There are viruses that attack bodies while there are others that attack computer systems. Neither type will have spared us in 2020, challenging both health and cybersecurity experts. Carlo Harpes, founder and managing director, and Guillaume Schaff and Matthieu Aubigny, Security Consultants at itrust consulting, analyse these current events and present the solutions proposed by the company to best navigate in this cyber-insecurity climate.
Has Covid-19 resulted in a more favourable setting for the resurgence of cyber-attacks?
Carlo Harpes: We were astonished when, at the beginning of the pandemic, the Luxembourg authorities announced that there had been no measured increase in cyber-attacks. This message went against our perception and our predictions. Finally, in August, Avast stated that the threat had increased by 27% for Luxembourg citizens. Most recently, we also learned that certain pieces of American security software had been breached. Almost at the same time, the world witnessed the longest shutdown of authenticated services from Google, WhatsApp, etc., in the world. We can indeed say that insecurity is increasing.
Guillaume Schaff: Studies have shown that phishing attacks increased significantly during the first lockdown (1). Hackers play a lot on human emotions to achieve their goals. The climate of fear in which we lived in March was therefore beneficial to them.
Matthieu Aubigny: In addition, there has been stress phenomenon at the telecommunications infrastructure level, and small vulnerabilities have probably become more significant as a result. These failures, however, have had the virtue of increasing the level of resilience of a certain number of tools.
In the United States, one attack in particular made a lot of noise...
Carlo Harpes: The Treasury Department and the National Telecommunications Administration were victims of a cyber-attack orchestrated by expert hackers inventoried APT29 who, according to the FBI, are linked to the Russian government. The attack in question on the Orion management software (network control/surveillance tool) of the American company SolarWinds was indirectly aimed at its clients: in addition to American federal agencies, the malware infiltrated leading companies in the IT world such as Cisco, Intel, Nvidia, Belkin or Microsoft without us knowing its real impact. To this day, it remains an unknown and a risk, because anyone capable of using SolarWind to penetrate Microsoft could also have used Microsoft to infiltrate its customers. These are speculations, but the underlying method, called a supply chain attack, is dangerous because it is difficult to detect. To such an extent that companies like Microsoft are calling for coordinated, international, legal and technical initiatives to deal with this problem (2). It is therefore legitimate to ask whether it is always advisable to use tools that are used on a large scale and therefore attractive to cyber-attackers. In general, we note that managers tend to invest in market-leading software more easily than to consult an expert who will know how to correctly use a less widespread product and set up real monitoring procedures via this product. This is a mistake. It is better to use lighter and simpler tools, ideally Open Source, and to use the services of a specialist to deal with anomalies.
Matthieu Aubigny: To use an image, let’s say that people tend to invest in the best tanks, but have neither a crew to observe the opponent’s movements nor a driver to defend themselves. What is needed is someone behind the screen who can spot failures and counter-attacks. Even in this age of Big Data and artificial intelligence, there is no substitute for a trained expert. You have to be aware that security products are necessarily in the sights of the attackers, since they have to be fooled before they can go any further. On the other hand, given the mass of data to be processed, the experienced expert will also have to use artificial intelligence and automatic learning to discover what is often a needle in a haystack.
What services do you offer when it comes to data protection issues?
Guillaume Schaff: Since May 25th 2018, we have been assisting our clients in complying with the GDPR by establishing registers of processing activities and preparing Data Protection Impact Assessments (DPIAs). In a basic approach, we also propose the establishment of security policies as well as data privacy notices pertaining to the processing of personal information. We also offer an external Data Protection Officer (DPO) service - mainly used by public entities - as well as incident management measures, for example in case of personal data breaches. In addition, we offer a wide range of documents to support our clients in their compliance and help them adopt good practices.
Carlo Harpes: We have also improved our security management system after introducing around 50 measures in line with the ISO 27701 standard, which provides recommendations on privacy management (PIMS). itrust is the first company to be certified for this under the OLAS accreditation.
‘It is better to use lighter and simpler tools (...) and use the services of a specialist’
What tools are you currently developing?
Carlo Harpes: First of all, we have refined our documentation to generate pandemic plans and deploy 'templates' that take into account 'Privacy by Design' and 'Security by Design'. Secondly, we are carrying out a research project to develop a lightweight tool in terms of deployment and cost to provide intrusion detection capabilities and a Luxembourg-based support service for both industrial and private clients with no security knowledge. And, finally, as part of the Quartz project, with partners such as SES, we are developing new algorithms and sophisticated tools to secure a satellite-based quantum key distribution service. In this way, we will help to ensure the confidentiality of communications in a future where attackers will have quantum computers at their disposal. In parallel, we want to carry out research to develop security tools based on post-quantum cryptographic algorithms (i.e. secure against attacks by quantum computers), simulators and components for these computers, along with associated test tools.
Has the pandemic caused delays in the implementation of certain security or data protection measures?
Carlo Harpes: At our customers’ premises, many projects aimed at reducing IT risks have been logically postponed due to the unavailability of people or stagnating revenues. These companies have therefore agreed to act with greater than expected, but still acceptable risks. On the other hand, none of our customers have suspended their security certification or discontinued measures already in place. The majority of our customers used the opportunity to refine their crisis and pandemic plans.
Guillaume Schaff: Although our customers focused on their business activities at the beginning of the crisis, we are now seeing an increase in demand for Business Continuity Management, i.e. maintaining business activity in the event of a crisis, and for secure teleworking. We had detected shortcomings on both these levels in March, but I think that top management has really become aware of the need but also of the risks of accelerating the digitalization of their activity.
What do you expect to see in 2021?
Carlo Harpes: The past year has been very demanding. Our teams are exhausted by a workload that is likely to increase again this year. However, we are hopeful that this lack of human resources will strengthen solidarity and cooperation between the public and private sectors. It is by joining forces, with longer-term partnerships, that we will have the greatest impact.
(1) Dominique Filippone, « Avec le coronavirus, le phishing augmente de 667% en mars », https://www.lemondeinformatique.fr/actualites/lire-avec-le-coronavirusle-phishing-augmente-de-667-en-mars-78582.html
'Fostering synergies between our consulting and research activities'
Interview by Martina Cappuccio from Lëtzebuerger Gemengen (LG) with Carlo Harpes (Managing Director), Arash Atashpendar (HoD RDI) and Matthieu Aubigny (Senior IT Security Consultant) from itrust consulting s.à r.l. about the new Research and Development strategy.
itrust consulting took advantage of the period of confinement to rethink its Research and Innovation department and review its priorities. With a new manager at its head, the department intends to build a research strategy of its own, independent of the financing of isolated projects. Carlo Harpes, founder and Managing Director of itrust consulting, Matthieu Aubigny, Security Consultant, and Arash Atashpendar, Head of Research, Development and Innovation (RDI), tell us about the company's flagship research projects.
What changes are taking place within itrust consulting?
Carlo Harpes: Our company has always put its resources at the service of projects for which it found funding without having its own research strategy. Today, we would like to make a paradigm shift and organise our activities according to the priorities we identify by observing the flaws that exist in our modern infrastructures. We have therefore recruited a new head for the department of Research, Development and Innovation, Arash Atashpendar, in order to build a research strategy of our own. We will try to release funds, mainly from the FNR, to finance our team as a whole and no longer just certain isolated projects. The aim is also to supervise more doctoral students on an ongoing basis, as a university institute would do.
At the same time, we strive to promote synergies between our consulting and research activities. Our strength lies in the close cooperation between these two departments. Researchers know that their work will be used in the field by their collaborators in consulting, just as they know that the turnover generated by our consulting activities allows us to invest in research in order to update our tools and skills.
Matthieu Aubigny, you have handed over to Arash Atashpendar at the head of the RDI department. What are the reasons for this change?
Matthieu Aubigny: This change came at a significant moment when the projects I was leading were coming to an end and others were evolving more in Arash's area of specialisation, that of quantum cryptography and algorithmics. As for me, I had more and more work to do at the consultancy level, so this transition came about naturally. Of course, we remain in collaboration and I have taken over the role of defending the expectations of customers in the definition of our research activities!
Arash Atashpendar: As head of this department, currently I supervise a research team of four people, including students writing their master's thesis and planned to be hired for our projects. At the same time, I evaluate the work carried out and determine whether it can lead to scientific articles that would support our funding requests.
My area of specialisation is cryptography and quantum computing. When I joined itrust consulting, the teams were already working on the QUARTZ project. The premise of this project is based on a simple observation: the infrastructure that currently secures our communications and data flow will be threatened in the years to come by quantum attackers. Indeed, if malicious actors succeed in developing a stable and scalable quantum computer, which would for example be capable of effectively executing Shor's factorisation algorithm, a number of cryptographic algorithms used today to secure our modern infrastructure, particularly in banking, would be seriously threatened. The world of quantum computers needs, among other things, key exchange and a new family of algorithms in the field of post-quantum cryptography. In accordance with the national strategy of the Ministry of the Economy, supported by European initiatives, we have chosen this subject as the long-term vision of our own strategy: we want to anticipate certain threats that do not yet exist.
One idea is to use key establishment mechanisms that are not vulnerable to attacks by adversaries equipped with a quantum computer, such as quantum key distribution. In the framework of the QUARTZ project, itrust consulting plays an important role and designs and secures an application for quantum key distribution, carried out by satellites.
Are you working on other research projects?
Arash Atashpendar: We are working on a second pillar in the short term, whose main project is CRITISEC. The aim of this initiative is to create a tool capable of detecting intrusions into industrial computer networks and smart houses. The long-term objective would be to create a network with devices costing less than 100€ to detect attacks, alert the user in the event of an anomaly and, if necessary, inform a centralised expert system. The latter then analyses these anomalies by using significant computing power and human expertise in order to alert the other devices as well; a significant amount of research work is required to solve the performance problem, but this will only be possible if a certain budget is allocated to it, independently of the daily business objectives. We want to build up our own strategies and develop research in these areas, because users today already expect to be warned as soon as dangerous and malicious network activity is detected.
Carlo Harpes: Once our monitoring tool has been finalised and tailored for the control of domestic networks, we will have to find a critical mass of activity to create a competence centre that would be equipped with the research tools and more sophisticated algorithms to update and develop our detection devices.
Matthieu Aubigny: Often these attacks use distributed computing resources that infect one computer after another before moving on to a major attack. The idea is to be able to spot small intrusions and react right from the start. This requires having probes throughout the system and being able to consider and assess the threat in advance. This is one of our core activities: risk analysis in relation to vulnerabilities.
There is also a need for more collaboration at the European level to create solutions that do not depend on external systems that we do not have the source code for and that we do not always fully understand.
What are the strengths of your research team?
Carlo Harpes: At itrust consulting, we are willing to take risks - perhaps quantum cryptography will not sell tomorrow - by mixing these risks with the short-term goals of creating products with guaranteed useability such as cyber-attack detection.
We also show true team spirit! Each person is complementary and strives to assist the others. Finally, when hiring, we focus on the potential of candidates rather than their experience and we plan to train them internally and give them responsibilities. We offer them a training platform and challenges in the development of new products in collaboration with the team while allowing them to have design autonomy.
itrust consulting renewed the certification of its Information Security Management System (ISMS) and extended it with the compliance of its Privacy Information Management System (PIMS), valid for three years as of July 9, 2020.
itrust consulting is the first LU company certified ISO/IEC 27001, under OLAS accreditation, for a scope including all ISO/IEC 27701 controls to protect privacy.
The new certification scope statement is the following: ‘Both the Information Security Management system (ISMS) and the Privacy Information Management System (PIMS) of itrust consulting cover all business services provided by itrust consulting to its customers as well as all assets owned or managed, including all customer related information, personal identifiable information, and services such as information security and computer security consulting, auditing, R&D, training, ICT, CERT, and pseudonymization; in accordance with the Statement of Applicability, version 3.4 of 5th of June, 2020 including all controls of ISO/IEC 27001 and 27701.’.
Dr. Carlo Harpes, founder and Managing Director of itrust consulting, presented on 10 October our experience in the 'Protection of Intellectual Property' at the 'Les Afterworks de la Propriété Intellectuelle', hosted at the Chambre de Commerce Luxembourg.